Author: David Markaverich, VP, Strategic Accounts at Parallon In revenue cycle, we create “playbooks” for everything we do. Work-from-home is no exception–that’s why we’re providing best practices on how to keep an effective work-from-home program running for both employees and managers. In order to set up your team for success, provide the following equipment: LaptopMonitorsMouseKeyboardHead setPhoneWebcamOffice supplies We actually do not provide printers to our remote workers. Printing when necessary is done in a central location where there is staff to process the correspondence both inbound and outbound. We require a dedicated work space due to privacy laws and business practices. The space can be created by temporary barriers when the employee does not a room to have it permanently separated. Managing Work-from-home Employees: 5 Tips for Success Leading Set ground rules, have an open-door policy and always explain the ‘why’ behind the work you’re asking them to complete. Communication Communicate twice as much. Have a post-weekend check-in on Monday. Provide information proactively. Belonging Do not squeeze employees in between meetings. Care holistically about them. Host virtual team lunches. Listening Follow the three A’s to success: Be available.Be approachable.Be anxious to assist. Inclusion Publicly recognize contributions. Acknowledge milestones and celebrate holidays and anniversaries. Measuring Productivity and Other Performance Monitors People perform better when they are measured because it sets expectations and people know what productivity goals they need to hit. Be clear with your team and don’t be nitpicky; focus on what is truly important. Automate activity tracking as much…
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